PAGE UPDATED 18th November 2021 God Bless You All And Take Care Out There!
The holidays are here! While you're shopping for others, don't forget your self! We're now offering a beautiful linen bag with every Santa's Helpers deck sold from our store. Offer ends 25th Dec (or while stocks last.) For those ordering decks for Christmas outside of the UK, please order soon. We try to ship out every few days, possibly moreso as we get nearer to Christmas. Thank you! - James
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PLEASE READ BEFORE ORDERING
Update January 2021 Parcels will experience some delay due to the two new Covid strains spreading around the world. Some countries have lockdowns in place.
Shipping prices have significantly increased for some countries. We can no longer offer free shipping to certain destinations.
Please be aware that shipping in some cases is taking longer than expected due to Covid related postal staff shortages and carrier issues. Most of the time parcels will arrive in a timely manner. However, in some cases there has been significant delay. We ask our overseas customers to try to be patient during this time. The UK has just started opening up a little bit but is still in caution mode. Also be certain about what you're ordering. Due to the delayed shipping time we cannot cancel your order once it has been placed, as often we mail packages the same day.
I also ask that if you contact us please use the name you used when you placed the order.(this really helps us out and speeds up reply times etc). Also please check junk mail for shipment notification before contacting us. We send a notification on day of shipment and unfortunately these notices sometimes end up in the junk mail.
Thank you, C
Some commonly asked questions :
Will I get a tracking number? The short answer to this question is no unless one is ordered. On decks that are sent directly from our studio this option will be made available as an extra. It only needs to be added once per order. Due to the exceptional rise in postage during the Covid crisis we are unable to offer free tracking. The cost is becoming too much for us to handle. We will be shipping decks without tracking on a trust basis. This means if people start abusing the system we will be unable to ship to countries outside of the UK in the future.
Also note we will retain a postal receipt to prove items were shipped. Because of the Covid pandemic and Brexit, items will take longer to reach their destinations.
Do all decks come with boxes? Currently only our Studio decks will come with boxes (Black Light Tarot, Trippin' Waite bordered edtion and Santa's Helpers). Decks that are custom printed, will no longer come with boxes (unfortunately the printer's fee for including boxes has increased dramatically).
Where is my order confirmation email? Check your junk mail before contacting us. An email is sent when items are ordered and on the day they are dispatched. If you ordered items that are mixed (meaning some from the studio and some that are custom) The shipping confirmation is likely to come in two parts as items are sent out. Custom decks take between 7-10 working days to print.
Where is my LWB (little white book)? As stated elsewhere on this site our decks do not come with LWB mainly to keep costs down. Most of our decks are based on the Waite /Smith system and there are plenty of books out there that cover Waite Smith cards. We have some PDFs on site which are downloadable and free.
My order is taking a long time to arrive, is it lost?
Not likely. Especially during the Covid crisis people must be patient. Postal delivery times are extended in general. Carriers are in short supply and there are delays with USPS picking items up from their international destinations. Orders going to the US, for example, also need to go through customs and sorting before they are shipped to the customer. For people living in Europe holiday orders are going to be delayed due to the Brexit issue. There are also some countries not accepting mail from the UK. Please check your local mail service before ordering.
Update January 2021 Parcels will experience some delay due to the two new Covid strains spreading around the world. Some countries have lockdowns in place.
Shipping prices have significantly increased for some countries. We can no longer offer free shipping to certain destinations.
Please be aware that shipping in some cases is taking longer than expected due to Covid related postal staff shortages and carrier issues. Most of the time parcels will arrive in a timely manner. However, in some cases there has been significant delay. We ask our overseas customers to try to be patient during this time. The UK has just started opening up a little bit but is still in caution mode. Also be certain about what you're ordering. Due to the delayed shipping time we cannot cancel your order once it has been placed, as often we mail packages the same day.
I also ask that if you contact us please use the name you used when you placed the order.(this really helps us out and speeds up reply times etc). Also please check junk mail for shipment notification before contacting us. We send a notification on day of shipment and unfortunately these notices sometimes end up in the junk mail.
Thank you, C
Some commonly asked questions :
Will I get a tracking number? The short answer to this question is no unless one is ordered. On decks that are sent directly from our studio this option will be made available as an extra. It only needs to be added once per order. Due to the exceptional rise in postage during the Covid crisis we are unable to offer free tracking. The cost is becoming too much for us to handle. We will be shipping decks without tracking on a trust basis. This means if people start abusing the system we will be unable to ship to countries outside of the UK in the future.
Also note we will retain a postal receipt to prove items were shipped. Because of the Covid pandemic and Brexit, items will take longer to reach their destinations.
Do all decks come with boxes? Currently only our Studio decks will come with boxes (Black Light Tarot, Trippin' Waite bordered edtion and Santa's Helpers). Decks that are custom printed, will no longer come with boxes (unfortunately the printer's fee for including boxes has increased dramatically).
Where is my order confirmation email? Check your junk mail before contacting us. An email is sent when items are ordered and on the day they are dispatched. If you ordered items that are mixed (meaning some from the studio and some that are custom) The shipping confirmation is likely to come in two parts as items are sent out. Custom decks take between 7-10 working days to print.
Where is my LWB (little white book)? As stated elsewhere on this site our decks do not come with LWB mainly to keep costs down. Most of our decks are based on the Waite /Smith system and there are plenty of books out there that cover Waite Smith cards. We have some PDFs on site which are downloadable and free.
My order is taking a long time to arrive, is it lost?
Not likely. Especially during the Covid crisis people must be patient. Postal delivery times are extended in general. Carriers are in short supply and there are delays with USPS picking items up from their international destinations. Orders going to the US, for example, also need to go through customs and sorting before they are shipped to the customer. For people living in Europe holiday orders are going to be delayed due to the Brexit issue. There are also some countries not accepting mail from the UK. Please check your local mail service before ordering.
