Shipping, Taxes & Copyright Policy

1. Shipping Rates & Tracking

  • US Domestic Shipping: Flat rate of $8.00 USD.

  • International Shipping: Flat rate of $8.00 USD.

  • Tracking: All orders include tracking to ensure secure delivery. Please note that shipping times vary by destination. Locations such as Australia, Asia, Canada, Spain, Mexico, and Brazil typically experience longer transit times.

2. Customs, Duties & Taxes (US Orders)

We utilize Royal Mail for our international exports. For our United States customers, the shipping price generally includes the necessary processing to ensure no additional customs taxes are requested upon delivery. We are committed to maintaining accessible shipping to the U.S. so that our international community can continue to collect our decks without unexpected fees.

3. Shipping Restrictions & Copyright Protection

  • Russia: We do not ship to Russia or to third-party drop-shipping companies fulfilling orders for Russia.

  • Copyright Notice: James Battersby and Christine Aguiar own the exclusive copyright for the works featured on this site. We have not granted permission for any third party to reprint or distribute our work.

  • Anti-Piracy: This shipping restriction is a necessary response to the unauthorized and illegal reproduction of our decks. By purchasing directly from us, you are supporting the original artists and ensuring you receive an authentic, high-quality product.

4. Delivery Responsibility

We ship exclusively to the address provided by PayPal. It is the buyer’s responsibility to ensure this address is current. If a package is returned to us due to an incorrect address or failure to update your PayPal profile, a re-shipping fee will apply.

A Journey of a Thousand Miles Begins With a Single Step!

Would you like to learn a little about the journey your Tarot package will embark on? Click here to discover what goes in to bringing this package to you, from our studio, to your door!

Returns & Exchanges Policy

1. Return Window & Logistics

  • Notification: Contact j_battersby@hotmail.com within 7 calendar days of receipt to request a return.

  • Transit: Items must reach our studio within 14 days of approval.

  • Tracking: Return shipping is the buyer's responsibility and must be tracked. We cannot refund items lost in transit without proof of delivery.

2. Condition & Eligibility

  • Unused Status: Items must be returned in original, unused condition in their original packaging.

  • No Alterations: Returns are not accepted for items that have been trimmed, edged, or written on.

  • Custom Decks: Custom orders (including specific lamination) are non-returnable.

  • Cancellations (UK/EU): Cancellations are accepted within 24 hours. If already dispatched, the item must be returned unopened.

3. IMPORTANT: Casino-Style Shuffling Warning

Our decks are premium 350 GSM art paper products, often featuring lamination or glitter finishes. They are not casino-grade plastic-core gaming cards.

  • Riffle Shuffling/Bridging: "Casino-style" shuffling is strictly prohibited. This technique involves bending the cards, which causes immediate and irreversible creasing, structural fatigue, and damage to the lamination/glitter.

  • Policy: Damage caused by riffle shuffling or bridging is classified as intentional misuse. We will not accept returns or offer refunds for cards that show signs of being bent or shuffled in this manner.

4. Postal Damage Claims

If an item arrives damaged, you must provide the following on the day of delivery:

  • Time-stamped photos of the product damage.

  • Photos of the packaging (essential for Royal Mail claims).

  • Note: Because paper is fragile, we cannot honor claims made after the day of receipt, as we cannot distinguish between transit damage and subsequent user wear.

5. Product Care & Appearance

·       Artisanal Nature: These are small-batch art products. Minor surface artifacts—such as light "roller marks" from the printing press or micro-variances in lamination—are a natural part of the professional printing process for 350 GSM stock. These are not considered defects and do not constitute a "damaged" product.

 

  • Tarot Bags: Do not use scissors to open parcels; accidental fabric cuts are not eligible for replacement.

  • Color Variance: Slight differences may occur due to monitor settings. Our photos are unedited; we are not responsible for the appearance of cards in filtered or "enhanced" third-party social media videos.

·        Social Media: We are not responsible for the appearance of cards in filtered or "enhanced" third-party videos.

·        UV Decks: Blacklight is used in photography for demonstration purposes only.

6. Shipping Addresses

We ship only to the address provided by PayPal. Please ensure your details are current; a re-shipping fee will apply if an item is returned due to an incorrect address.

🎴 Caring for Your Tarot Collectibles

Artistry in Every Card

Thank you for choosing a deck co-authored by James Battersby and Christine Aguiar. Because these are artisanal products and not mass-produced gaming cards, they require specific care to maintain their beauty and longevity.

The "No Riffle" Rule

Our decks are crafted from premium 350 GSM art paper and finished with specialty lamination or glitter.

  • Avoid Casino-Style Shuffling: Do not "riffle shuffle" or "bridge" these cards. This technique is designed for plastic-core gaming cards and will cause immediate creasing and structural damage to art stock.

  • Recommended Shuffling: We suggest overhand shuffling or fanning (washing) the cards. This preserves the integrity of the lamination and prevents edge wear.

Handle with Care

  • Environmental Factors: As these are paper-based products, keep them away from high humidity and direct sunlight to prevent warping or fading.

  • Opening Your Parcel: If you purchased a silk or fabric tarot bag, please do not use scissors to open the packaging, as this can easily snag or cut the material.

Returns Note

Please remember that cards showing signs of riffle shuffling, bridging, or any user alterations (trimming/edging) are considered misused and are ineligible for return or exchange.