Returns
1. Please read the item descriptions very carefully. I write them to try to give you the best possible idea of what it is you are purchasing. If you have questions, please write to us. Unless the product that we send you differs than what is described, we will not accept a return.
2. Items must be unmarked (no writing on cards, no damages to products which include cuts, trimming, and no hand writing the titles onto cards etc) The product will not be accepted otherwise. In other words, please ship items to us undamaged and without your creative input ;).
3. All items must be returned to us with a note explaining your return or alternatively write to j_battersby@hotmail.com with a reason for your return.
4. We must be contacted within 7 days of receiving your item to be viable for a return.
5. Make sure your postal address is correct. If we have to resend because you omit your building number or zip code. there will be additional shipping costs to resend the package.
FAQ (Frequently Asked Questions)
What currency are your products priced in?
ALL prices are in U.S Dollars . While our customers come from all over the world, most of our sales come from the United States. Weebly, which our site is based on, only allows for one currency display, so it makes sense to use the currency that most of our customers are familiar with. That being said, our customers from outside the United States have always been happy with their purchasing experience.
When will my order arrive?
All items may take up to 3 weeks to be shipped depending on availability. With the exception of bags and special collectors edition cards, which we order beforehand, everything in our store is printed to order giving our products a higher level of collectability when design changes occur, or when we offer limited edition decks.
We've found that occasionally some books and decks may take longer when shipped to areas outside of U.S, for example Cyprus, Israel, Australia. Thank you for your understanding. Currently we must add Canada to the list too, as Canada has been hit by a lot of postal strikes (as of Dec 2018- Jan 2019, when I am writing this)
All of our bags ship from Ireland, including some of our special collectors edition cards, so there's a possibility that these might arrive sooner than three weeks, but please give the products 3 weeks to arrive.
What countries can you ship to?
So far we've only had trouble shipping to Russia and Ukraine, however if you are ordering kickstarter/indiegogo related decks, tarot bags or special collectors edition cards (all of which ship from Ireland) these will not be a problem to ship to you.
Print on demand decks and books which are sent directly from our printer to your address, for example The Twisted Tarot Tales deck, King's Journey etc, (decks which are not currently available in our studio) cannot be shipped to Ukraine and Russia. (and possibly other countries, but so far these are the two which we are aware of)
If in doubt, please ask us by writing to j_battersby@hotmail.com, or you can order and we will deliver if it is at all possible. In the unfortunate event that we can't deliver, you will be refunded.
I Forgot to add my apartment number/ post code/ zip code. Will my package still get here?
This is probably the most important question in this FAQ. The truth is....I hope so. I hope the package will get to you, but it's impossible to say, which is why it's of utmost importance that you give us your exact postal address. Most of the time it will, but if it doesn't, we cannot be held responsible as we can only work with what we're given.
In the case of ordering P.O.D decks, our printers are often located in China. Please be kind to our printers, who may not be familiar with your country's written language. Write down your exact address.
My Deck Came In Cellophane Wrap. Where is the Box?
To keep costs down, all decks are printed without box and booklet, and will arrive from the printer in cellophane wrap unless otherwise noted. More recently we have opted for a plain white box when it is available from our printer. Instead of a book. we've opted for a free full color PDF which you can download or simply refer back to on our site.
For those who would prefer a full color tuck-box, most of our decks now have that option. This is priced at 10 U.S dollars as this is how much a custom box costs directly from the printer (it's actually 12 dollars, but we've rounded it off to 10 for our customers).
-------------------------
Any questions? Do not hesitate to ask us @ j_battersby@hotmail.com and we will be glad to help you out!
1. Please read the item descriptions very carefully. I write them to try to give you the best possible idea of what it is you are purchasing. If you have questions, please write to us. Unless the product that we send you differs than what is described, we will not accept a return.
2. Items must be unmarked (no writing on cards, no damages to products which include cuts, trimming, and no hand writing the titles onto cards etc) The product will not be accepted otherwise. In other words, please ship items to us undamaged and without your creative input ;).
3. All items must be returned to us with a note explaining your return or alternatively write to j_battersby@hotmail.com with a reason for your return.
4. We must be contacted within 7 days of receiving your item to be viable for a return.
5. Make sure your postal address is correct. If we have to resend because you omit your building number or zip code. there will be additional shipping costs to resend the package.
FAQ (Frequently Asked Questions)
What currency are your products priced in?
ALL prices are in U.S Dollars . While our customers come from all over the world, most of our sales come from the United States. Weebly, which our site is based on, only allows for one currency display, so it makes sense to use the currency that most of our customers are familiar with. That being said, our customers from outside the United States have always been happy with their purchasing experience.
When will my order arrive?
All items may take up to 3 weeks to be shipped depending on availability. With the exception of bags and special collectors edition cards, which we order beforehand, everything in our store is printed to order giving our products a higher level of collectability when design changes occur, or when we offer limited edition decks.
We've found that occasionally some books and decks may take longer when shipped to areas outside of U.S, for example Cyprus, Israel, Australia. Thank you for your understanding. Currently we must add Canada to the list too, as Canada has been hit by a lot of postal strikes (as of Dec 2018- Jan 2019, when I am writing this)
All of our bags ship from Ireland, including some of our special collectors edition cards, so there's a possibility that these might arrive sooner than three weeks, but please give the products 3 weeks to arrive.
What countries can you ship to?
So far we've only had trouble shipping to Russia and Ukraine, however if you are ordering kickstarter/indiegogo related decks, tarot bags or special collectors edition cards (all of which ship from Ireland) these will not be a problem to ship to you.
Print on demand decks and books which are sent directly from our printer to your address, for example The Twisted Tarot Tales deck, King's Journey etc, (decks which are not currently available in our studio) cannot be shipped to Ukraine and Russia. (and possibly other countries, but so far these are the two which we are aware of)
If in doubt, please ask us by writing to j_battersby@hotmail.com, or you can order and we will deliver if it is at all possible. In the unfortunate event that we can't deliver, you will be refunded.
I Forgot to add my apartment number/ post code/ zip code. Will my package still get here?
This is probably the most important question in this FAQ. The truth is....I hope so. I hope the package will get to you, but it's impossible to say, which is why it's of utmost importance that you give us your exact postal address. Most of the time it will, but if it doesn't, we cannot be held responsible as we can only work with what we're given.
In the case of ordering P.O.D decks, our printers are often located in China. Please be kind to our printers, who may not be familiar with your country's written language. Write down your exact address.
My Deck Came In Cellophane Wrap. Where is the Box?
To keep costs down, all decks are printed without box and booklet, and will arrive from the printer in cellophane wrap unless otherwise noted. More recently we have opted for a plain white box when it is available from our printer. Instead of a book. we've opted for a free full color PDF which you can download or simply refer back to on our site.
For those who would prefer a full color tuck-box, most of our decks now have that option. This is priced at 10 U.S dollars as this is how much a custom box costs directly from the printer (it's actually 12 dollars, but we've rounded it off to 10 for our customers).
-------------------------
Any questions? Do not hesitate to ask us @ j_battersby@hotmail.com and we will be glad to help you out!